Return & Exchange Policy

At Fanaze, every product is custom-crafted and fulfilled with the creator in mind. Our pieces are made to order, which means we do not carry inventory — each item is uniquely produced when an order is placed. Because of this, we follow a strict no-return, no-exchange policy unless the product delivered is incorrect, defective, or damaged.

When You Can Request a Return or Exchange

We only accept return or replacement requests in the following cases:

• You received the wrong product (wrong item, color, or size than ordered).
• The item arrived damaged or with a clear manufacturing defect.

To qualify for a return or replacement, you must contact us within 7 days of receiving your order. Please email support@fanaze.com with:

• Your full name and order number
• Clear photos of the product showing the issue
• A brief explanation of the problem

When We Cannot Accept Returns

We do not accept returns or offer refunds in the following situations:

• Change of mind or you no longer want the product
• You ordered the wrong size or fit
• You didn’t like the style once received
• Minor color variation due to lighting or screen differences

Since every product is made on demand and tied to a specific creator’s wardrobe, we cannot restock or resell returned items. Please make sure to check sizing charts and product descriptions carefully before placing your order.

How We Handle Accepted Issues

If your issue qualifies, we will either:

• Send a free replacement of the same item
• Issue store credit, if applicable

Refunds are approved only in rare cases where a replacement cannot be provided due to inventory or logistics issues.

Need Help?

We’re here for you! For any product-related concerns, email our support team at support@fanaze.com. We typically respond within 24–48 hours.