Return & Exchange Policy

Last updated: 7 October 2026

The following policy explains how to request a return or replacement, including the option to return an item you ordered incorrectly or no longer want.

When You Can Request a Return or Replacement

Please contact us within 7 days of delivery if you receive the wrong product, colour or size compared with what you ordered, or if the item arrives damaged or with a manufacturing defect. Email contact@fanaze.com with your full name, order number, a brief explanation and clear photos where relevant. This reporting window does not remove rights provided by applicable law.

If we supplied an incorrect, damaged or defective item, we will arrange the appropriate remedy, such as a replacement or a refund where required by law. No return shipping or handling charge applies to an error or defect for which Fanaze is responsible. Store credit may be offered where you agree to it, but is not compulsory where a monetary refund is legally due.

If You Ordered the Wrong Item or Changed Your Mind

We can also accept a voluntary return or replacement if you ordered the wrong item, colour or size, or changed your mind. Please contact us within 7 days of delivery and obtain approval before sending anything back.

For these voluntary returns, the item must be unused, unwashed and in its original condition, with its original tags and packaging. These conditions do not restrict remedies for an incorrect, damaged or defective item under applicable law.

For a change of mind or a different item, colour or size, minimal shipping and handling charges may apply. Any applicable return shipping, reshipment and handling charges will be confirmed with you before booking.

For an approved return without a replacement, any eligible refund under this voluntary policy is issued as Fanaze store-wallet credit after the returned package reaches our warehouse and is inspected, less the applicable disclosed return and handling charge. For a replacement, any product-price difference and the applicable package charge will be confirmed before the replacement is arranged.

Please speak to us for the exact charges and available return or replacement options. We will not arrange a paid return or replacement without first confirming its charges with you.

Preparing Your Return

Once your return is approved, keep the items ready with the original tags and packaging and hand the package to the pickup courier. For pickups in India, you do not need to print or attach a return shipping label unless our team specifically tells you otherwise. If you are asked to pay, please complete the payment using the details provided.

Any applicable shipping and handling charges will be confirmed with you before a return, replacement or redelivery is arranged. Changes to charges apply only to future orders after publication and will not be applied retrospectively to an order already placed.

Cancellations and Undelivered Orders

Cancellation requests must be made within 1 hour and confirmed by our team before processing. See the Refund Policy for the cancellation and store-credit terms, and the Return to Origin (RTO) Policy for undelivered or refused packages.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer law. Where a monetary refund is required by law, it will not be replaced with compulsory store credit; it will be processed through the original payment method or another method agreed with you, within the applicable timeframe.

Need Help?

Email contact@fanaze.com with your order number. Our team typically responds within 24 to 48 hours.