Refund policy

Last updated: 7 October 2026

At Fanaze, we want the return, replacement and cancellation process to be clear. The following policy explains remedies for incorrect or defective items, voluntary returns, cancellations and undelivered packages.

Order Changes and Cancellations

Please request any change or cancellation within 1 hour of placing your order by emailing contact@fanaze.com with your order number. We can confirm a cancellation or change only if the order has not entered processing or been dispatched. Sending a request does not automatically place the order on hold; please wait for our written confirmation.

After 1 hour, orders cannot normally be cancelled. You can still contact us to check whether we can help, but a change or cancellation is not guaranteed.

Once a payment goes through, processing costs are incurred. For an accepted customer-requested cancellation under our voluntary policy, the eligible amount paid will therefore be issued as Fanaze store-wallet credit for a future purchase, rather than refunded to the original payment method. This is our discretionary cancellation policy, not a technical restriction on refunds, and it does not override any monetary refund required by law. No separate cancellation fee is imposed by this policy.

When You Can Request a Return or Replacement

Please contact us within 7 days of delivery if you receive the wrong product, colour or size compared with what you ordered, or if the item arrives damaged or with a manufacturing defect. Email contact@fanaze.com with your full name, order number, a brief explanation and clear photos where relevant. This reporting window does not remove rights provided by applicable law.

If we supplied an incorrect, damaged or defective item, we will arrange the appropriate remedy, such as a replacement or a refund where required by law. No return shipping or handling charge applies to an error or defect for which Fanaze is responsible. Store credit may be offered where you agree to it, but is not compulsory where a monetary refund is legally due.

If You Ordered the Wrong Item or Changed Your Mind

We can also accept a voluntary return or replacement if you ordered the wrong item, colour or size, or changed your mind. Please contact us within 7 days of delivery and obtain approval before sending anything back.

For these voluntary returns, the item must be unused, unwashed and in its original condition, with its original tags and packaging. These conditions do not restrict remedies for an incorrect, damaged or defective item under applicable law.

For a change of mind or a different item, colour or size, minimal shipping and handling charges may apply. Any applicable return shipping, reshipment and handling charges will be confirmed with you before booking.

For an approved return without a replacement, any eligible refund under this voluntary policy is issued as Fanaze store-wallet credit after the returned package reaches our warehouse and is inspected, less the applicable disclosed return and handling charge. For a replacement, any product-price difference and the applicable package charge will be confirmed before the replacement is arranged.

Please speak to us for the exact charges and available return or replacement options. We will not arrange a paid return or replacement without first confirming its charges with you.

Preparing Your Return

Once your return is approved, keep the items ready with the original tags and packaging and hand the package to the pickup courier. For pickups in India, you do not need to print or attach a return shipping label unless our team specifically tells you otherwise. If you are asked to pay, please complete the payment using the details provided.

Returned or Undelivered Packages

An order may return to origin (RTO) after unsuccessful delivery because the address is incorrect or incomplete, the phone number is incorrect, the customer cannot be reached at the time of delivery, or the delivery is refused.

Where a package returns for one of these reasons, minimal shipping and handling charges may apply. We will explain the delivery record and confirm any applicable charges with you. These charges do not apply where the failed delivery was caused by Fanaze or a courier error, and do not limit remedies required by law.

Any eligible amount already paid is credited to your Fanaze store wallet after the package reaches our warehouse and is inspected, after the applicable disclosed RTO charge is deducted. For a partial-COD order, this calculation relates only to the amount actually paid, not an unpaid COD balance. If the charge is equal to or greater than the amount paid, no credit remains; any proposed redelivery and its charges will be discussed separately.

If your store credit does not reflect after we confirm it has been issued, please contact contact@fanaze.com. See our Return to Origin (RTO) Policy for full details.

Any applicable shipping and handling charges will be confirmed with you before a return, replacement or redelivery is arranged. Changes to charges apply only to future orders after publication and will not be applied retrospectively to an order already placed.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer law. Where a monetary refund is required by law, it will not be replaced with compulsory store credit; it will be processed through the original payment method or another method agreed with you, within the applicable timeframe.

Need Help?

Email contact@fanaze.com with your order number. Our team typically responds within 24 to 48 hours.