Shipping policy

Last updated: 7 October 2026

Fanaze products are made to order and fulfilled with precision. Each item is produced once your order is placed, ensuring it’s fresh, exclusive, and aligned with your creator’s style.

Courier Services

For our customers' convenience, we use third-party courier services such as Delhivery. We do not have direct operational control over courier handling or delivery once a package leaves our warehouse. We will nevertheless assist with tracking, delivery concerns and courier escalations. This does not limit our obligations or your rights under applicable law.

Global Manufacturing for Faster Shipping

To reduce delivery time and costs, we partner with manufacturers located around the world. Your product is shipped from the facility closest to your shipping address — whether that’s in the U.S., India, Europe, or elsewhere.

This approach helps us deliver faster, more efficiently, and often with lower shipping fees. In many cases, it also reduces the chance of import duties — but depending on your country’s customs regulations, local import taxes may or may not apply.

Order Processing Time

Please allow 24 to 48 business hours for order processing. During high-demand periods or promotions, processing may take slightly longer. You’ll receive a shipping confirmation and tracking link via email once your order is on the way.

Estimated Delivery Times

United States: 5–8 business days
India: 4–7 business days
Other Countries: 7–14 business days (varies by destination)

Shipping Fees

Shipping charges are calculated at checkout based on your location and package weight. Free shipping may be available during select offers — check your cart for eligibility.

Tracking Your Shipment

Once shipped, your tracking link will be sent to your registered email. Please allow 24 hours for tracking info to begin updating.

Incorrect Address & Delivery Issues

Please ensure your delivery address and phone number are correct and remain reachable for delivery. If you notice an error, contact contact@fanaze.com immediately. We will try to assist, but changes cannot be guaranteed after dispatch.

Returned or Undelivered Packages

An order may return to origin (RTO) after unsuccessful delivery because the address is incorrect or incomplete, the phone number is incorrect, the customer cannot be reached at the time of delivery, or the delivery is refused.

Where a package returns for one of these reasons, minimal shipping and handling charges may apply. We will explain the delivery record and confirm any applicable charges with you. These charges do not apply where the failed delivery was caused by Fanaze or a courier error, and do not limit remedies required by law.

Any eligible amount already paid is credited to your Fanaze store wallet after the package reaches our warehouse and is inspected, after the applicable disclosed RTO charge is deducted. For a partial-COD order, this calculation relates only to the amount actually paid, not an unpaid COD balance. If the charge is equal to or greater than the amount paid, no credit remains; any proposed redelivery and its charges will be discussed separately.

If your store credit does not reflect after we confirm it has been issued, please contact contact@fanaze.com. See our Return to Origin (RTO) Policy for full details.

Any applicable shipping and handling charges will be confirmed with you before a return, replacement or redelivery is arranged. Changes to charges apply only to future orders after publication and will not be applied retrospectively to an order already placed.

Returns, Replacements and Cancellations

Returns and replacements are available under the Return & Exchange Policy. Minimal shipping and handling charges may apply for a change of mind or a different selection, and will be confirmed before booking. Cancellation requests must be made within 1 hour and confirmed before processing; see the Refund Policy for full terms.